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| Keywords: retail australia melbourne to organise toorganise screenshot text 4 January 2016 JETSTAR ASIA Singapore Changi Airport T1 PO Box 323 Singapore 918144 Attention: Mr David Hall Chief Executive Officer StarHub Ltd 67 Ubi Avenue 1, #05-01 StarHub Green, Singapore 408942 Attention: Mr Tan Tong Hai Chief Executive Officer Singapore Tourism Board Tourism Court 1 Orchard Spring Lane Singapore 247729 Attention: Mr Lionel Yeo Chief Executive Officer Consumer Association of Singapore 170 Ghim Moh Road #05-01 Ulu Pandan Community Building Singapore 279621 Attention: Chief Executive Officer RE: Singapore Starhub Prepaid SIM card Marketing Misrepresentation Dear Mr Hall, Mr Tan and Mr Yeo I hope this letter finds you well. I was frustrated by the misrepresentation of the Starhub Tourist Sim Card free 100GB on your 4G SIM Card (See photo Attached). The Prepaid SIM states 4G on the card but the additional 100GB is only 3G. This is gross omission of information. I had called Starhub customer service and they can’t do anything about it and advised me to go to the customer care shop at NEX. I waited 45 mins at the NEX shop and was advised that they cannot upgrade the speed of the card to 4G or remove the 100GB data attached to the card. There is nothing they can do about it and I was left with the SIM with poor internet connection. Why couldn’t the customer service officer tell me this over the phone? How would you had felt having to spend your holidays queuing at the customer care shop without any resolution to this matter? The above resulted in brand reputation damage by association to Jetstar Asia and Scoot Air as they were distributing STARHUB prepaid SIM Card promotional leaflets to passengers on their flight. I hope that Singapore Tourism Board, CASE, Jetstar Asia, Scoot Air and Starhub will look into this on how this experience will affect their business and Singapore’s Tourism dollars which in turn more importantly cause a significant reduction in your salary increments and bonuses. 4 January 2016 JETSTAR ASIA Singapore Changi Airport T1 PO Box 323 Singapore 918144 Attention: Mr David Hall Chief Executive Officer StarHub Ltd 67 Ubi Avenue 1, #05-01 StarHub Green, Singapore 408942 Attention: Mr Tan Tong Hai Chief Executive Officer Singapore Tourism Board Tourism Court 1 Orchard Spring Lane Singapore 247729 Attention: Mr Lionel Yeo Chief Executive Officer Consumer Association of Singapore 170 Ghim Moh Road #05-01 Ulu Pandan Community Building Singapore 279621 Attention: Chief Executive Officer RE: Singapore Starhub Prepaid SIM card Marketing Misrepresentation Dear Mr Hall, Mr Tan and Mr Yeo I hope this letter finds you well. I was frustrated by the misrepresentation of the Starhub Tourist Sim Card free 100GB on your 4G SIM Card (See photo Attached). The Prepaid SIM states 4G on the card but the additional 100GB is only 3G. This is gross omission of information. I had called Starhub customer service and they can’t do anything about it and advised me to go to the customer care shop at NEX. I waited 45 mins at the NEX shop and was advised that they cannot upgrade the speed of the card to 4G or remove the 100GB data attached to the card. There is nothing they can do about it and I was left with the SIM with poor internet connection. Why couldn’t the customer service officer tell me this over the phone? How would you had felt having to spend your holidays queuing at the customer care shop without any resolution to this matter? The above resulted in brand reputation damage by association to Jetstar Asia and Scoot Air as they were distributing STARHUB prepaid SIM Card promotional leaflets to passengers on their flight. I hope that Singapore Tourism Board, CASE, Jetstar Asia, Scoot Air and Starhub will look into this on how this experience will affect their business and Singapore’s Tourism dollars which in turn more importantly cause a significant reduction in your salary increments and bonuses. | ||||
